Frequently Asked Questions

GETTING STARTED

How do I register?

To place an order, you may register an account by click on the “Sign Up” button on the top right of the page. Fill in the required fields and click “Sign Up”. Otherwise you may sign up with your Facebook and Google account easily. Checkout as guest without creating an account is available as well.

How do I update my details?

All your personal details can be found under your account settings. You may change your personal details and address by clicking on the Account icon at the top right where you will have the option of updating your account information.

What should I do if I forgot my password?

Go to the “Sign In” page, click on “Forgot Password?” and enter the email address you had registered with. You will receive an email with instructions to reset your password.

ORDERS & PAYMENTS

How do I place an order?
  1. ‘Sign In’ with your email address and password
  2. Select the products that you want, click on the “Add to Cart” button. You may adjust the quantity before click on button ‘Add to Cart’ or upon checkout.
  3. After selecting all items, go to the shopping cart on your top right corner and click ‘Checkout’
  4. Once you have checked the items and amount are correct, click ‘Next’
  5. Select your Delivery Address, Delivery Method, Delivery Date & Time, and Payment Method, then click ‘Next’ to review on your shopping list
  6. Click on “Proceed to Payment” and you will be directed to a third party payment gateway.
  7. Once the payment is made, you will be directed back to our website with your order number.
  8. An order acknowledgement will be sent to your email.
  9. You can also check your Order History to ensure that your order has been processed.
Can I change or cancel the items I have ordered?

Once your transaction is completed and payment is made, your order cannot be changed or cancelled. If you choose not to accept delivery, we are not able to refund any and all payment made.

How can I pay for my order?

You can pay through PayNow and Paypal. Paypal accepts all major credit card from Visa, MasterCard and American Express.

Why use Paypal? Can I checkout without a Paypal account?

Paypal is the world’s leading payment processing company. You can make payment for the order with us faster and more secure. Signing up for a Paypal account is optional. You can choose to checkout as guest using your debit or credit card without creating an account with Paypal. This makes your checkout process easier and more convenient.

Your online payment security is important to us. Therefore we use Paypal as our payment gateway although the cost is higher. Paypal keeps all your information safe. When you make a payment through paypal, we won’t receive your credit card details or bank account number. This way, you don’t have to worry about placing order and making payment with us.

How can I pay through PayNow?

You are now able to make the payment for your online orders through PayNow.

Follow the steps below:

  1. Login to Mobile Banking App and scan the PayNow QR code below.
  2. Verify the recipient’s name, input the payment amount and release funds.

or

  1. Screenshot the QR code below and save to your gallery/photo library or press & hold on the QR Code and select “Save Image”/”Download Image”.
  2. Open your Mobile Banking App and select “Scan & Pay”.
  3. At the bottom if the app page, tap on the “Photo Library”/”Gallery”.
  4. Select the QR code that was saved/screenshot from Step 1.
  5. Input the payment amount and confirm the payment.

You may click here for the visual guide on PayNow payment.

Do note that your order will be processed once your payment has been verified. If the payment is not received immediately, your order will be on hold and cancelled.
qr code

What happens if the item(s) I ordered is out of stock?

We will contact you via call or SMS or Whatsapp if the item(s) you ordered is out stock and will suggest the substitution with equal value. If not, you will receive a refund on your credit card.

How long does it take for the refund to be credited back to my credit card?

The refund lead-time varies from bank to bank. Please check with the issuing bank of your credit card for more details.

Can I return something that I received?

As we are dealing with allergen and temperature sensitive products, we uphold our product handling process strictly and thus items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced as soon as possible with the next delivery to your zone.

DELIVERY

What are the delivery options?

You can choose from the 2 delivery options below.

  1. Home delivery – your order will be delivered to the address specified with min. purchase of S$80.
  2. Self-Collection – Collect your order from our retail store at 29, Binjai Park.
What are your delivery timings?

Normal Delivery (Monday – Saturday, except Sunday and Public Holiday)

Order ReceivedEarliest Delivery Time
Before 5pmNext day delivery, subject to availability.

 

Express Delivery

Order ReceivedEarliest Delivery Time
Before 11amSame day between 2pm – 6pm

*Express delivery is subjected to availability

What is the minimum order and delivery charges?
Order AmountDelivery Charges
Below S$80Self-collection only, No delivery
Between $80 to $149.99$10
$150 and aboveFree
Express Delivery$30

 

Can I send my orders to more than one shipping address?

Each order can only be delivered to one shipping address in Singapore. You will have to make multiple orders for different shipping addresses.

Do you deliver overseas?

We do and kindly email mygrocer@ryansgrocery.com to seek assistance on the logistic matters.

If you can’t find the answer that you are looking for, please contact us here.